Shipping policy
SHIPPING POLICY
Cozy Little Star ships to the countries and regions available during checkout.
Orders are processed after successful payment confirmation.
SHIPPING COSTS
The applicable shipping costs are displayed during checkout before you submit your order.
Shipping prices may vary depending on the destination, order value and available shipping method.
If free shipping is offered, the applicable conditions will be displayed in the online store or during checkout.
DELIVERY TIMES
Estimated delivery times are displayed during checkout.
Delivery times are estimates unless a delivery date has expressly been agreed as binding.
Delivery times may vary depending on the destination, carrier, customs processing and other circumstances outside our reasonable control.
ORDER PROCESSING
Orders are processed on business days.
Once your order has been shipped, you may receive a shipping confirmation and tracking information where tracking is available.
INTERNATIONAL ORDERS
For deliveries outside the European Union, customs duties, import taxes and other fees may be charged by the destination country.
Unless expressly stated otherwise during checkout, such charges are not included in the purchase price or shipping costs charged by us and are the responsibility of the recipient.
Customs procedures may cause additional delivery delays.
INCORRECT ADDRESS / UNDELIVERABLE PACKAGES
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your shipping address, please contact us as soon as possible at:
info@ie-trade.de
We cannot guarantee that an address can be changed after an order has entered the shipping process.
If an order is returned to us because of an incorrect or incomplete address or because delivery could not be completed, additional shipping costs may apply where legally permissible.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective or you receive an incorrect product, please contact us at:
info@ie-trade.de
Please include your order number and appropriate information or photographs so that we can investigate the issue.
Your statutory rights regarding defective or non-conforming goods remain unaffected.
CONTACT
Cozy Little Star
operated by Ilhan Ekici Versandhandel
Owner: Ilhan Ekici
Bickernstraße 164
45889 Gelsenkirchen
Germany
Email: info@ie-trade.de
VAT ID: DE366174502